Consulting

As a part of Idean x Capgemini Consulting, I help clients:

  • Conduct user experience, international and cross-cultural research and ethnography to uncover new product and service opportunities
  • Apply robust knowledge of design processes, workflows and best practices to improve output of design and customer-centric teams
  • Solve complex business challenges and optimizing organizational performance using human-centered design
  • Identify and grow opportunities for new business and customers
  • Develop creative future-facing roadmaps and strategy

Based in Palo Alto with multiple global studios, ask me how we can help you design innovative products, services, new businesses, and organizations.

MY EXPERTISE
Customer Experience Strategy (CX, DCX), Omni-Channel, Design Strategy, Product and Service Innovation, Ethnography, Consumer Insights and Trends, Cultural Intelligence, Futures Studies and Strategic Foresight, Strategic Planning, Business Design, Service Design, New Product Development, Design Education

RESEARCH & INTEREST AREAS
Intelligent User-Adaptive Interaction Systems, Complexity and Network Science, Computational Social Sciences, Ambient Intelligence (AmI), Proxemics and Presence, Organizational Design, Ethnography for Business


What I bring to clients at Idean

Experience & International Research

Innovation Strategy & Planning

Design

Services: Ethnography, International Research, Field Research, Cross-cultural Research, Cultural Intelligence, Applied Industrial/Organizational Social Science Research, Trends

Services: Customer Experience Strategy, Go-to-Market Strategy, Business Design, Innovation Workshops and Acceleration Programs, Strategic Foresight, Organizational Design, Change Management

Services: User Experience Design, Interaction Design, New Product Development, Service Design, Design Management and Operations, Process Improvement, Design Education (Training, Workshops, Courses)


Interested in a conversation?