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I help organizations identify and drive large-scale CX and transformation opportunities. With 12+ years in the technology sector, I blend design and strategy to help teams craft customer- and people-centric change, culture and experiences.

Based in Palo Alto, California, I'm the Director of Customer Experience (CX) at Idean, a global design and strategy firm, part of Capgemini Consulting.

Interested in working with me? Learn more about my consulting services, or courses and workshop offerings.